1. Booking Policy
All bookings must be made at least 48 hours in advance. Confirmation is subject to availability.
2. Cancellations
Cancellations must be made at least 24 hours before your scheduled departure for a full refund. Later cancellations may incur charges.
3. Waiting Time & Airport Parking Charges
For all pickups, including airports, the first hour of waiting is free. After that, standard waiting time or airport parking charges will apply.
Note on Airport Parking Fees:
Airport parking charges vary significantly based on location, duration, and booking method. Short-stay options are generally more expensive than long-stay, and pre-booking often results in lower rates.
Short Stay Parking (Estimate Guide):
- Gatwick: Up to 30 mins – £7.00, 12–24 hours – £60.00, each extra day – £60.00
- Heathrow Terminals 2, 3, 4, 5 (Short Stay Car Park):
- Up to 30 mins – £6.00
- 30–44 mins – £9.50
- 45–59 mins – £12.70
- 1–2 hours – £16.00
These charges are set by the airports, and we apply them at cost when applicable. We always aim to minimise additional costs for our passengers.
4. Conduct
We reserve the right to refuse service to any person whose behaviour is abusive, unsafe, or illegal.
5. Insurance & Liability
Our vehicles are fully licensed and insured. While we do everything to provide a smooth journey, we are not responsible for delays caused by traffic, road closures, or unforeseen events.